Last updated: January 13th, 2025
These HelperHaven Global Terms of Service (the "Terms of Service" or "Terms") constitute a legally binding agreement between the User (defined below) of the Platform (defined below) ("you" or "your") and HelperHaven Ltd. (together with its Affiliates (defined below), "HelperHaven", "we", "us" or "our") governing your use of HelperHaven's websites (including www.helperhaven.co.uk and associated domains) (collectively, the "Sites"), mobile applications (collectively, the "Apps"), and related services, information and communications (collectively referred to herein as the "Platform" or "HelperHaven Platform").
The use of all personal data you submit to the Platform or which we collect about you is governed by our Global Privacy Policy ("Privacy Policy").
These Terms, together with the Privacy Policy and the HelperHaven Commitment to Quality (the "Commitment") for the country in which the Service is performed (which are each incorporated by reference, and referred to collectively, herein as the "Agreement"), governs your access to and use of the Platform. The Agreement also includes all supplemental policies and terms referenced and/or linked to within these Terms or which are otherwise made available to you, all of which also apply to your use of the Platform and are incorporated into the Agreement by reference.
BY ACKNOWLEDGING THE TERMS OF SERVICE AND/OR ACCESSING AND USING THE PLATFORM, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOU HAVE READ AND UNDERSTAND AND AGREE TO BE BOUND BY (WITHOUT LIMITATION OR QUALIFICATION), THE AGREEMENT (INCLUDING, ALL TERMS INCORPORATED HEREIN BY REFERENCE).
IF YOU DO NOT AGREE TO BE BOUND BY THE AGREEMENT AND ABIDE BY ITS TERMS, YOU MAY NOT ACCESS OR USE THE PLATFORM.
The Platform is an online web- and app-based two-sided marketplace which enables connections between Clients and Helpers. "Client(s)" are individuals seeking to obtain short-term family support services ("Service(s)"), and "Helper(s)" are DBS-checked individuals seeking to perform family support and childcare Services for Clients. Clients and Helpers are referred to herein together as "User(s)".
Helpers are independent service providers, providing services under their own name or business name (and not under HelperHaven's name), using their own tools and supplies. Helpers choose the applicable rates for Services, without deduction by HelperHaven. Helpers may (a) maintain a clientele without any restrictions from HelperHaven; (b) offer and provide their services elsewhere, including through competing platforms; and (c) accept or reject Clients and Service Agreements (defined below). Helpers are independent contractors of Clients, and Clients are therefore clients of Helpers, not HelperHaven.
Any reference to a Helper being DBS-checked, licensed, or credentialed in some manner, or being "verified", "trusted", "highly rated", "experienced" (or similar language) indicates only that the Helper has completed a relevant user account registration process or met certain criteria and does not, and shall not be deemed to, represent anything else. Any such description: (i) is intended to be useful information for Clients to evaluate when they make their own decisions about the identity and suitability of Helpers whom they select or interact, or contract with via the Platform; and (ii) is not an endorsement, certification or guarantee by HelperHaven of a Helper's skills, qualifications or whether they are licensed, insured, trustworthy, safe or suitable.
The Platform is not an employment agency service or business, and HelperHaven is not an employer of any User. Users are not employees, partners, representatives, agents, joint venturers, independent contractors or franchisees of HelperHaven.
Users hereby acknowledge and agree that HelperHaven does not (a) perform Services nor employ individuals to perform Services, (b) supervise, scope, direct, control or monitor Helpers' work (including that HelperHaven does not set Helpers' work locations, work hours, or terms of work), nor provide tools or supplies to, or pay any expenses of, Helpers, or (c) have any control over the quality, timing, legality, failure to provide, or any other aspect whatsoever of Services or Users (or the acts or omissions thereof), nor of the integrity, responsibility, competence, qualifications, communications, or the ratings or reviews provided by Users with respect to each other.
HelperHaven is neither responsible nor liable for workers' compensation or any tax payment or withholding, including but not limited to applicable VAT, National Insurance, employer's liability, employer training tax, social security contributions, PAYE or other applicable payroll withholdings in connection with a User's use of the Platform. The Helper assumes full and sole responsibility for all required income tax and social contributions such as National Insurance Contribution withholdings for themselves and all persons they engage in service provision. Each User assumes all liability for proper classification of such User's workers based on applicable legal guidelines.
Subject to your compliance with the terms of the Agreement (including, without limitation, these Terms and HelperHaven's Acceptable Use Policy), HelperHaven grants you a limited, non-exclusive, non-transferable and revocable license to: (a) access and use the Platform (in the locations and territories where the Platform has a presence) (b) download, access and use the App on your personal device, solely in furtherance of your use of the Platform (c) access and view any content, information and materials made available on the Platform
All Users are subject to, and agree to comply with, the Acceptable Use Policy in their use of the Platform. Users may not copy, download, use, redesign, reconfigure, reverse engineer or retransmit the Platform or anything therefrom or thereon (in whole or in part) without HelperHaven's prior written consent. Any rights not granted by HelperHaven are expressly reserved.
You must register and create an account to access and use the Platform. For all Users, registration requires providing correct and accurate information (such as, without limitation, your name, mailing address, email address, and/or telephone number).
For Helpers, additional identity verification requirements include:
Any discrepancy between provided information and official documentation, or any attempt to provide false or misleading information, will result in immediate account rejection or termination. HelperHaven reserves the right to re-verify Helper identity information at any time during the Helper's use of the Platform. You agree to immediately notify HelperHaven (at support@helperhaven.com) of any changes to your account information. Failure to provide and maintain updated and accurate information may result in your inability to use the Platform and/or HelperHaven's termination of this Agreement with you. HelperHaven may restrict anyone from completing registration if HelperHaven determines such person may threaten the safety and integrity of the Platform, or if such restriction is necessary to address any other reasonable business concern.
You are fully and solely responsible for (a) maintaining the confidentiality of any log-in, password, and account number provided by or given to you to access the Platform; and (b) all activities that occur under your password or account, even if not authorized by you. HelperHaven has no control over any User's account. You agree to notify HelperHaven immediately if you suspect any unauthorized party may be using your Platform password or account or any other breach of security.
(i) Background Checks. To the extent permitted by applicable law, Helpers are subject to a review process before they can register on, and during their use of, the Platform, which may include, but is not limited to, identity verification and DBS background checks, using third party services as appropriate ("Background Check(s)"). Helpers agree to undergo such Background Checks. HelperHaven cannot, and does not, assume any responsibility or liability for the accuracy or reliability of Background Check information, nor for any false or misleading statements made by Users of the Platform.
(ii) Professional Qualifications. HelperHaven does not independently verify that Helpers have the necessary expertise, or have obtained any licenses, permits, or registrations required, to perform their Services. It may be unlawful to perform certain types of family support services without appropriate qualifications or certifications, and performing so may result in law enforcement action and/or penalties or fines. Helpers are solely responsible for avoiding such prohibited Services. Clients are solely responsible for determining if a Helper has the skills and qualifications necessary to perform the specific Service and confirming that the Helper has obtained all required certifications, if any. Clients may wish to consult their national and local regulations to determine whether certain Services are required to be performed by specifically qualified professionals.
The Platform allows Users to offer, search for and book Services. After identifying and selecting a Helper to perform a Service, the Client and the Helper may communicate via the chat thread in the Platform (the "Chat Thread") to understand the scope, schedule and other details of the Service (including, without limitation, any specific requirements, medical conditions, or special circumstances that may impact the performance of the Service). Once the Service is scheduled via the Platform by the Helper, the Client and Helper form a legally binding contract for the Service, which includes the engagement terms proposed and accepted, and any other contractual terms agreed to, by the Client and the Helper in the Chat Thread for the Service (the "Service Agreement"). The Client and the Helper each agree to comply with the Service Agreement and the Agreement during the engagement, performance and completion of a Service. Helpers are responsible for exercising their own business judgment in entering into Service Agreements and performing Services; and acknowledge that there is a chance for individual profit or loss. HelperHaven is not a party to any Service Agreement. The formation of a Service Agreement will not, under any circumstances, create any responsibility or liability for HelperHaven.
(i) Helper Assistants. Where approved in advance by the Client in the Chat Thread for the Service, Helpers may engage assistants or additional caregivers ("Helper Assistant(s)") to perform all or any part of a Service; provided that such Helper Assistants have registered through the Platform, obtained DBS certification, and meet all of the requirements applicable to the Helper as set out in the Agreement. The Helper assumes full and sole responsibility for the acts and omissions of all Helper Assistants used in its performance of Services and is fully responsible for: (a) the lawful payment of all compensation, benefits and expenses for its Helper Assistants, (b) all required and applicable tax withholdings as to such Helper Assistants, and (c) ensuring all Helper Assistants are registered Helpers on the Platform.
(ii) Client Agents. The Client agrees that if they have authorized someone other than the Client to book a Service on their behalf or to be present in their stead when the Service is performed, the Client is appointing that person as their agent ("Client Agent(s)"), and the Client is deemed to have granted to the Client Agent the authority to act as their agent in relation to the applicable Service. Client Agents may direct or instruct the Helper's performance of the Service, and the Helper may follow such direction as if the direction was given by the Client. The Client assumes full and sole responsibility for the acts and omissions of Client Agents.
HelperHaven implements a service fee structure wherein a ten percent (10%) fee is applied in addition to the Helper's stated hourly rate ("Service Fee"). For example, if a Helper sets their rate at £20 per hour, the Client will be charged £22 per hour, with the additional £2 representing HelperHaven's Service Fee. This Service Fee covers Platform maintenance, payment processing, customer support, background check administration, and insurance protocols. All financial transactions must be processed exclusively through HelperHaven's secure payment system.
The Platform maintains strict cancellation policies to ensure reliability and professional conduct. For Clients seeking to cancel a scheduled Service, cancellations submitted more than one (1) hour prior to the scheduled start time shall receive a complete refund of all fees, including the Service Fee. However, any cancellation made within one (1) hour of the scheduled start time shall incur a mandatory charge equivalent to one (1) hour of the total Service fee, inclusive of HelperHaven's Service Fee. In cases where the Client fails to appear at the scheduled time and location without prior cancellation, or cancels after the scheduled start time, the Client shall be liable for the full booking amount, and no refund shall be issued.
Helpers are bound by more stringent cancellation requirements due to the essential nature of childcare services.
Any Helper must provide a minimum of:
(a) six (6) hours' advance notice for any cancellation of scheduled Services where the Service was scheduled at least 24 hours in advance
(b) three (3) hours' advance notice for any cancellation of scheduled Services where the Service was scheduled less than 24 hours in advance
Failure to provide such notice shall result in the assessment of one (1) penalty point against the Helper's account.
In recognition of unforeseen circumstances, each Helper is permitted one (1) emergency cancellation per thirty (30)
days without incurring a penalty point. The
accumulation of penalty points may result in reduced visibility in search results, temporary suspension of booking
privileges, or, in cases of repeated violations, permanent account termination. HelperHaven maintains sole
discretion in determining the consequences of accumulated penalty points, taking into account the Helper's overall
service history, client feedback, and the specific circumstances of each cancellation.
All payments must be processed through HelperHaven's designated payment system. Direct payment arrangements between Users are strictly prohibited and may result in immediate account suspension. Helper payments are processed according to established protocols following Service completion, subject to standard transfer timeframes and valid tax documentation requirements.
The Platform may contain profiles, email systems, blogs, message boards, reviews, ratings, service postings, chat areas, news groups, forums, communities and/or other message or communication facilities ("Public Areas") that allow Users to communicate with other Users. You may only use such community areas to send and receive messages and materials that are relevant and proper to the applicable forum.
You understand that all submissions made to Public Areas will be public, and you will be publicly identified by your name or login identification when communicating in Public Areas. HelperHaven will not be responsible for the actions of any Users with respect to any information or materials posted or disclosed in Public Areas.
In the event of an actual or suspected breach by you of any part of the Agreement (including, without limitation, abuse, fraud or interference with the proper working of the Platform), HelperHaven may (a) suspend your right to use the Platform pending its investigation; and/or (b) deactivate your account or limit your use of the Platform upon its confirmation of a breach. HelperHaven will provide you with written notice of its determination in accordance with, and as required by, applicable laws. If you wish to appeal any determination made by HelperHaven pursuant to this Section, please contact us at support@helperhaven.com within 14 days of receipt of such notice with the grounds for your appeal.
If HelperHaven suspends or deactivates your account or limits your use of the Platform pursuant to this Section, you may not register and/or create a new account under different usernames, identities or contact details (whether under your or any other name or business name), even if you are acting on behalf of a third party.
"User Generated Content" is defined as any information, content and materials (including any videotape, film, recording, photograph, voice) you provide to HelperHaven, its agents, Affiliates, and corporate partners, or other Users in connection with your registration for and use of the Platform (including, without limitation, the information and materials posted or transmitted for use in Public Areas).
User Generated Content is not the opinion of, and has not been verified or approved by, HelperHaven. You acknowledge and agree that HelperHaven: (a) is not involved in the creation or development of User Generated Content and does not control any User Generated Content; (b) is not responsible or liable for any User Generated Content (including any accuracy, or results obtained by the use, thereof or reliance thereon); (c) may, but has no obligation to, monitor or review User Generated Content; and (d) reserves the right to limit or remove User Generated Content if it is not compliant with the terms of the Agreement.
You are and remain solely responsible and liable for your User Generated Content. To the extent permitted by law, you hereby grant HelperHaven, for the full duration of all rights that may exist in the User Generated Content (including any legal extensions thereof), a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, fully-paid, unrestricted, sublicensable (through multiple tiers), transferable right and license to publish, reproduce, disseminate, transmit, distribute, modify, adapt, publish, translate, create derivative works from, publicly perform, exhibit, display (in whole or in part), act on and/or otherwise use your User Generated Content, in any media, form or technology now known or later developed, including (without limitation) in connection with any advertising, marketing, and/or publicizing of the Platform, without any approval by, or compensation to, you.
The Platform hosts User Generated Content relating to reviews and ratings of specific Helpers and Clients ("Feedback"), which enables Users to post and read other Users' expressions of their experiences. Feedback is the opinion of the User who has posted it. Feedback is not the opinion of, and has not been verified or approved by, HelperHaven. HelperHaven does not evaluate Users. HelperHaven may, but is not obligated to, investigate, modify and/or remove any Feedback or other remarks posted by Users. You may request removal of a review that violates the Agreement by contacting us at support@helperhaven.com.
In accordance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR), all communication between Users must be conducted exclusively through HelperHaven's secure messaging system. The sharing of personal contact information, including telephone numbers, email addresses, social media profiles, or physical addresses, is expressly prohibited. This restriction extends to any attempt to migrate communications to external platforms or arrange services outside the HelperHaven ecosystem. Any violation of these communication protocols shall result in graduated enforcement actions, beginning with a formal written warning for initial infractions. Subsequent violations may trigger immediate account suspension or termination, with severe breaches warranting immediate account termination without prior warning. These requirements serve both to protect User privacy and to maintain a secure, traceable record of all service-related communications.
In accordance with the UK Children Act 1989, the Childcare Act 2006, and the Safeguarding Vulnerable Groups Act 2006, all Users must adhere to comprehensive child protection protocols. Clients, in their capacity as parents or legal guardians, bear the primary responsibility for their children's welfare and must provide exhaustive information pertaining to their children's care requirements. This includes, but is not limited to, detailed documentation of medical conditions, required medications and their administration protocols, allergies and dietary restrictions, behavioral considerations, special educational needs, and any other factors that could impact the child's safety or wellbeing during the Service period. Clients must maintain current emergency contact information and ensure the availability of at least one designated emergency contact throughout the Service duration.
Helpers, operating under their duty of care, must maintain current Enhanced DBS certification and demonstrate compliance with all applicable childcare regulations. They are legally obligated to exercise all reasonable care and diligence in ensuring child safety, maintaining appropriate supervision ratios as defined by the UK government guidelines, and adhering strictly to provided care instructions. Helpers must possess and maintain current paediatric first aid and CPR certification from recognized UK authorities. Any safety concerns, incidents, or safeguarding issues must be reported immediately through the Platform's designated reporting system and, where legally required, to relevant authorities under mandatory reporting obligations.
The transportation of children by Helpers is subject to stringent regulatory compliance under UK law. Such transportation may only occur with explicit, written authorization from the child's parent or legal guardian, documented through the Platform's Chat Thread. Helpers engaged in child transportation must maintain comprehensive insurance coverage specifically inclusive of business use and child passenger coverage, as required by the Road Traffic Act 1988. All vehicles used must comply with current UK road safety regulations and be equipped with age-appropriate car seats and safety equipment in accordance with the UK Child Car Seats Law. The specific transportation arrangements, including routes, timing, and safety protocols, must be thoroughly documented in the Service Agreement and approved by all parties prior to service commencement.
In instances of service delivery disputes, including allegations of no-shows or attendance failures, affected parties must initiate the Platform's formal dispute resolution process within twenty-four (24) hours of the scheduled Service. Both parties are required to submit comprehensive evidence supporting their position, which may include Platform message logs and authorized timestamped photographs. HelperHaven retains sole discretion in evaluating submitted evidence and rendering final determinations regarding attendance disputes. Such determinations shall be binding on all parties and may result in financial adjustments or disciplinary actions as deemed appropriate by HelperHaven.
In accordance with the Health and Safety at Work etc. Act 1974 and related regulations, both Clients and Helpers must ensure the maintenance of safe working environments for Service delivery. Users must conduct reasonable risk assessments of their premises and inform one another of any potential hazards. Helpers must adhere to all applicable health and safety regulations, maintain appropriate insurance coverage, and report any identified safety concerns through the Platform's designated reporting channels. Both parties bear joint responsibility for maintaining appropriate hygiene standards and implementing reasonable precautions against foreseeable risks.
In compliance with the Rehabilitation of Offenders Act 1974 and the Safeguarding Vulnerable Groups Act 2006, all Helpers must maintain current Enhanced DBS certification throughout their engagement with the Platform. Helpers are required to subscribe to the DBS Update Service, allowing for continuous monitoring of their eligibility to work with children. Any Helper whose DBS status changes must immediately notify HelperHaven through the Platform's designated reporting system. Under UK safeguarding legislation, Helpers are considered mandated reporters and must report any suspected abuse or neglect through both the Platform's reporting system and to relevant local authorities, in accordance with the Working Together to Safeguard Children guidance.
While the Platform requires Helpers to provide Enhanced DBS certificates, HelperHaven does not guarantee the accuracy or legitimacy of these. Any Helper found to have provided false or misleading information regarding their criminal history or DBS status shall face immediate account termination and may be reported to relevant authorities. In accordance with the Safeguarding Vulnerable Groups Act 2006, HelperHaven maintains the right to conduct periodic re-verification of DBS status and to require additional background checks based on changes in legislation or risk assessment protocols.
In accordance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR), HelperHaven implements comprehensive data protection measures for all personal information, with enhanced protocols for children's data. The Platform processes special category data, including health information and care requirements, under Article 9(2)(g) of the GDPR, with explicit consent obtained from parents or legal guardians.
Parents and legal guardians maintain comprehensive rights regarding their children's personal data, including the right to access, rectify, and erase such information. The Platform retains childcare service records for a period of six years from the date of service delivery, in compliance with UK record-keeping requirements and limitation periods. This retention period may be extended where necessary for the establishment, exercise, or defense of legal claims. Users may exercise their data protection rights through the Platform's dedicated privacy portal, with responses provided within the statutory one-month period specified under the GDPR.
The Platform, and all components thereof and content made available and/or displayed thereon (including the Marks (defined below), and all text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, typefaces, information, tools, designs, interfaces and other content, including the coordination, selection, arrangement, and enhancement thereof (collectively "Proprietary Material")), is owned by HelperHaven, excluding User Generated Content and any third-party websites made available on or via the Platform.
All Proprietary Material is protected by domestic and international laws, including those governing copyright, patents, and other proprietary and intellectual property rights. The service marks, logos and trademarks of HelperHaven (the "Marks"), including without limitation those for HelperHaven and associated brands, are owned by HelperHaven. The Marks are not available for use by Helpers or Clients.
Users acknowledge and agree that:
Any unauthorized use of the Platform's intellectual property may result in:
HelperHaven actively monitors for intellectual property violations and will enforce its rights to the fullest extent permitted by law.
Every Helper operating on the Platform must maintain comprehensive insurance coverage in accordance with UK legal requirements and industry standards for childcare providers. This insurance must include, at minimum, Public Liability Insurance with coverage of not less than £5 million per occurrence, and Professional Indemnity Insurance with coverage of not less than £2 million. Such insurance must explicitly cover childcare activities and, where applicable, transportation of minors. Helpers engaged in specialist care services, including care for children with special needs or medical conditions, must maintain additional coverage appropriate to these enhanced responsibilities.
The Platform implements a tiered liability framework in accordance with UK common law principles and statutory requirements. While HelperHaven facilitates the connection between Clients and Helpers, it maintains limited liability as an intermediary platform. Helpers bear primary liability for service delivery, including any negligence or breach of duty of care. In accordance with the Unfair Contract Terms Act 1977, nothing in this Agreement shall limit or exclude liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation. The Platform's insurance requirements exceed those mandated by UK law to provide additional protection for all parties.
Helpers providing regulated childcare services must comply with all applicable Ofsted registration requirements and maintain current registration status where legally required. Services delivered through the Platform must adhere to the Early Years Foundation Stage (EYFS) framework where applicable, ensuring age-appropriate care and development support. Helpers must notify their local authority's childcare service of their operating status in accordance with local regulatory requirements.
In compliance with the Children and Families Act 2014, Helpers providing services to children with special educational needs or disabilities must demonstrate appropriate qualifications and experience. The Platform maintains specific verification protocols for specialized care qualifications, requiring submission of certification from recognized UK authorities. All childcare services must be delivered in accordance with the statutory framework for the early years foundation stage, where applicable, and the Platform's own quality assurance standards.
Our "Common Childcare Emergencies and Suggested Responses" document is provided by HelperHaven for informational purposes only. The information contained herein does not constitute professional or medical advice, and HelperHaven makes no warranties about its completeness or accuracy. Users of the HelperHaven platform remain solely responsible for handling all emergency situations and should seek professional training and guidance regarding emergency preparedness.
It is essential to understand that HelperHaven functions solely as a connection platform and does not provide emergency support services, monitor emergency situations, verify safety measures, validate emergency procedures, maintain emergency contacts, provide medical advice, or guarantee child safety. All users must take full responsibility for emergency preparedness and response.
Common Childcare Emergencies and Suggested ResponsesThe Platform and all associated technology are provided on an "as is" and "as available" basis, without warranties or conditions of any kind, either express or implied. In accordance with the Consumer Rights Act 2015 and the Supply of Goods and Services Act 1982, while HelperHaven strives to provide digital services with reasonable care and skill, we expressly disclaim all warranties not explicitly stated in this Agreement.
This disclaimer encompasses warranties or conditions of merchantability, quality, or fitness for a particular purpose as defined under the Sale of Goods Act 1979 (as amended), as well as satisfactory quality under the Consumer Rights Act 2015, good and workmanlike services, compliance with any law, statute, ordinance, regulation, or code, and non-infringement of third-party rights.
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we provide clear information about our digital service limitations. The Platform's functionality is limited to facilitating connections between Users, and we make no warranties regarding the reliability, availability, or suitability of Helpers or their services. Users acknowledge that HelperHaven does not verify Helper qualifications beyond basic identity checks and cannot guarantee service quality or safety.
Nothing in this Agreement excludes or limits warranties that cannot be excluded under UK law, including fraudulent misrepresentation under the Misrepresentation Act 1967 or breach of fundamental terms under the Consumer Rights Act 2015. Users maintain all statutory rights available to them under applicable UK consumer protection legislation.
You acknowledge and agree that HelperHaven provides the Platform subject to certain liability limitations. In accordance with the Unfair Contract Terms Act 1977 and the Consumer Rights Act 2015, these limitations are designed to be fair and reasonable while protecting both parties' legitimate interests.
To the extent permitted by applicable UK law, HelperHaven and its affiliates shall not be responsible or liable for any direct or indirect losses resulting from Platform use, including loss of profits, revenue, or business opportunity; loss of anticipated savings; loss or corruption of data; damage to goodwill or reputation; consequential, incidental, special, or exemplary damages; economic losses arising from Platform use; losses arising from User interactions; or damages related to childcare services arranged through the Platform.
These limitations apply regardless of whether such damages arise in contract, negligence, tort, strict liability, or otherwise. However, in accordance with the Consumer Rights Act 2015, nothing in this Agreement shall limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law. Furthermore, these limitations do not affect any rights you have as a consumer under applicable UK law or exclude mandatory protections provided by UK consumer protection legislation.
The maximum aggregate liability of HelperHaven for any claims arising out of or related to this Agreement shall not exceed the total fees paid by you to HelperHaven in the six months preceding the incident giving rise to the claim. This limitation represents a fair allocation of risk between the parties, considering the nature and cost of the services provided.
This Agreement and your use of the Platform shall be governed by and construed in accordance with the laws of England and Wales. This choice of law is made in accordance with the Rome I Regulation (EC) No 593/2008 on the law applicable to contractual obligations, ensuring consistent interpretation and application of these terms.
Any dispute arising from or relating to this Agreement or Platform use shall be subject to the exclusive jurisdiction of the courts of England and Wales, in accordance with the Brussels I Recast Regulation (EU) No 1215/2012. However, if you are a consumer habitually resident in another part of the UK, you may also bring proceedings in the courts of that country, ensuring access to local judicial remedies where appropriate.
This jurisdiction clause does not prevent HelperHaven from seeking injunctive relief in any relevant jurisdiction, bringing proceedings to protect intellectual property rights in any competent court, enforcing judgments in other jurisdictions where appropriate, or taking action against illegal or unauthorized Platform use globally. Users in Scotland or Northern Ireland should note that while English law governs this Agreement, mandatory consumer protection laws in their jurisdiction may also apply.
HelperHaven reserves the right to modify this Agreement in accordance with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Any changes will be made for justifiable and proportionate reasons, including changes in applicable laws or regulations, enhancement of User safety and protection, implementation of new features or services, modification of operational requirements, and updates to security protocols.
We will provide notice of material changes through direct communication to your registered email address, prominent notices on the Platform, updates to the Agreement's "Last Modified" date, and Platform notifications where appropriate. For material changes affecting your rights or obligations, you will receive at least 30 days' advance notice where practicable. You maintain the right to reject changes by discontinuing Platform use, and your continued Platform use after changes indicates acceptance. Previous terms will apply to existing services until completion.
Changes addressing new functions or made for legal reasons may be effective immediately upon notice. HelperHaven will maintain records of all material changes and make previous versions available upon request, ensuring transparency in our evolving terms of service.
This Agreement constitutes the entire understanding between you and HelperHaven regarding Platform use, in accordance with the Contracts (Rights of Third Parties) Act 1999 and common law principles of contract interpretation. The provisions reflect the complete agreement between parties and supersede all prior understandings, whether written or oral.
If any provision is found invalid or unenforceable under the Unfair Contract Terms Act 1977 or other applicable law, it shall be modified to the minimum extent necessary for validity or severed while maintaining the remaining provisions. Replacement terms shall align with the original intent where possible, preserving the Agreement's essential character and purpose.
No failure or delay in exercising rights constitutes waiver under English common law. Rights and obligations that by their nature continue after termination shall survive, including intellectual property provisions, liability limitations, indemnification obligations, and dispute resolution terms. These surviving obligations remain binding and enforceable even after Agreement termination.
Regarding assignment and succession, HelperHaven may assign this Agreement with notice to you, while Users may not assign rights without written consent. The Agreement benefits permitted successors and assigns, and rights and obligations transfer to legal successors. This ensures continuity of service while protecting both parties' interests.
The Agreement shall be interpreted according to the plain meaning of its terms, common law principles of contract interpretation, the contra proferentem rule where appropriate, and the reasonable expectations of the parties. Any amendments must be in writing and explicitly accepted by both parties, except as otherwise provided in Section 17, maintaining clarity and mutual understanding in our ongoing relationship.